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Hi! My name is Robert Spaniol. I'm in the TCOM 130 class at DeVry and this is basically the most technical class I have ever taken. I'm finding it interesting but also extremely challenging. My hobbies and interests mainly involve outdoor activities. I like motorcycling, camping, playing sports, etc. I like to read both books and magazines but mainly I like to be active. If I sit still for too long I get nervous.
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Here's my resume'.
Robert J. Spaniol
9533 Riggs
Overland Park, KS 66212
(913) 648-4720
Objective: A Network Specialist or Network Supervisor position that allows me to utilize and further enhance my computer skills and abilities.
Work Experience
AT&T, Lee's Summit, MO-October 1996 to present
Executive Appeals
·Effectively handled complaints with full authority to remedy problems, ensuring customer satisfaction, and maintaining customer base.
·Promoted products and services making customers aware of new products and handling implementation of said products.
·Established rapport with Federal Communications Commission and the various Public Service Commissions to resolve related complaints.
The Futon Company, Overland Park, Ks-April 1996-October 1996
Sales Manager
·Achieved or exceeded sales quota on a monthly scale by increasing revenue and customer satisfaction and implemented a "whatever it takes" strategy.
·Created a same day delivery commitment program.
Shawnee Mission Ford, Shawnee, KS-October 1995-April 1996
Sales Representative
·Effectively handled problems to remedy customer satisfaction issues.
·Promoted company products via telephone and personal contact.
·Averaged 98% on Customer Satisfaction Index and Product Knowledge tests.
Stanford's Comedy House, Overland Park, KS-June 1992-October 1995
Manager
·Trained new employees on policy and procedure.
·Assisted in bookkeeping, bank deposits, billing, and recommended market strategies and maintained schedules for projected food and beverage needs.
·Planned corporate and private parties for up to 300 people.
A.J. Indoor Advertising, Kansas City, Mo-February 1995-October 1995
Ad Placement Consultant
·Developed target market plans for prospective customers.
·Addressed suggestions and complaints about advertisement structure or content and directed office personnel
·Created and implemented promotional displays.
Education: Johnson County Community College, Overland Park, KS
Credit Hours: 60 Cumulative Grade Point Average: 2.9/4.0
Devry Institute of Technolgy, Kansas City, MO
Credit Hours: 19 Cumulative Grade Point Average: 3.85/4.0
E-mail me with questions or comments!
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